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Frequent Asked Questions

Frequent Asked Questions

Q: How long, once I place my order, will it take for my item to be delivered?

A: There is no exact timeline on how long it will take your item to reach your doorstep sadly. International deliveries will take longer than domestic. We do our best to get all stocked items shipped the next day after an order is placed. Streamer Series shirts are expected to ship the week following the presale window. 

Q: What do I do if I'm unhappy with the item I purchased?

A: Our refund policy is listed at the bottom of our website. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or replacement.

Q: Where do I send my return if I wish to receive a refund or replacement?

A: Please send all returns to: P.O. Box 1314, Madison, TN 37116. Be sure to include your receipt with a note of what size you need if it is a replacement.

Q: How are items shipped?

A: Items are typically shipped via the US Postal Service. 

Q: Does STRM Shirt allow exchanges?

A: We do allow replacements/exchanges provided that garment has not been worn yet. We understand sizing might be difficult.

Q: What do I do if I never receive my item?

A: If you have not received your order please contact us Please include your name and order number in the subject line and we will track your shipment down and provide you updates as quickly as we can.

Q: Are your shirts screen printed or direct to garment (DTG)?

A: We have partnered with a top tier printer, Twine Graphics, in Nashville, TN They are experts in turning our design dreams into reality. Twine utilizes high mesh screen printing, embroidery, and dye sublimation.

Q: Are "Streamer of the Month" shirts still available after their month has ended?

A: No. We will communicate when the final date to order a featured streamer's shirt is. After that date orders will no longer be accepted. 

Q: Must I sign up for a subscription in order to purchase items from STRM Shirt?

A: No. We offer streaming fans the ability to buy their favorite streamer's shirt as part of our subscription service or as a stand alone product. 

Q: What are the benefits to signing up for a subscription?

A: Our monthly Streamer Series subscribers get the best shirts in streaming delivered to their doorstep every month. They also get exclusive looks at new designs and products!

Q: How do I become a featured streamer?

A: If you wish to become our "Streamer of the Month" please click the following link and submit an application > STRM Shirt Partner Application. Once your application has been submitted, it will be reviewed with 1-2 business days. You will contacted via your preferred form of communication. 

Q: What are the benefits to becoming a featured streamer?

A: Featured streamers receive a share of all shirts sold with their design, graphic assets to be used on all streams during their month, a specific discount code, a custom design, and shirts to giveaway to your community.